Professor Ian Cooper

Author – Speaker – Travel Writer

Do You Turn Off Potential And Existing Clients?

by | May 29, 2018 | Business Development Advice And Tips, Law Firm Business Development | 0 comments

Getting potential clients to pick up the phone and call your firm can be expensive south park stab of truth for free. With that in mind, why would you want to irritate them, before you had even started a proper conversation samsung smart tv new apps.  I just spoke to one who managed to irritate me four times, in the opening stages of the call.  Here’s how they did it …

Irritant 1 – Failure to listen – I opened with … “I wonder if you can help car racing? My wife and I want to make a will and would like to find out the likely costs”. The response … “No problem, is the will just for yourself, or you and your wife”? 

Irritant 2 – Use of first name – I was asked for my name … “Ian Cooper”, I said gratis bitdefender antivirus downloaden. “Right then Ian, I’ll try to put you through”.

Photos Library

Irritant 3 – Failure to greet me properly – Finally, after 3 minutes of silence, I was greeted with an abrupt and snappy … “Yes . Need for speed free download full pc. private client department”.

Irritant 4 – Failure to pass on information – Once I had got over this questionable opening herunterladen. I was asked for my name and why I was ringing. As you will have noted, I had of course already given this information to my ‘pal’ on the switchboard who used my first name after passion kostenlos herunterladen.

By the way, just to set this in context … this same firm spends over £250,000 on marketing activities to get the phone to ring with new enquiries and writes on its website how it prides itself on being ‘professional and efficient’ herunterladen!

I absolutely guarantee you, that if you don’t get these sort of basics right,  you are losing potential business tomtom home kostenlos herunterladen. So three big questions for you?

– Could this be you? 

– Do you really know what is going on at the early stage of phone enquiries yabeat musik kostenlos?

– What training have you given your staff?

If you want to know what you are like, or might want training … just email: ian@iancooper.co.uk or call 0208 953 6262.

Copyright Ian Cooper 2015

0 Comments

Submit a Comment

Your email address will not be published. Required fields are marked *