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‘Travel Talk’ – The Danube, Dumplings and Dracula: River Cruising in Eastern Europe

by Ian_Cooper | Jun 22, 2016 | Business Development Advice And Tips, CRUISE NEWS

The Danube, Dumplings and Dracula: Professor Ian Cooper … international business author and speaker, travel writer and ‘customer service’ guru, experiences a Viking river cruise through Eastern Europe’.  It’s after dark, it’s a crisp, clear and slightly ‘nippy’ night...

Outstanding Customer Service: A Masterclass From Crystal Cruises

by Ian_Cooper | Jan 16, 2014 | CRUISE NEWS, Travel Talk

When it comes to business development success, who is the most important person in your business? Your CEO? Your Managing Director? Your Sales and Marketing Director? No, none of these … the answer is ‘your customer’!  Businesses who understand the power of this...

‘Travel Talk’: The business of cruising, holidays and hotels.

by Ian_Cooper | Jan 5, 2014 | Business Development Advice And Tips, CRUISE NEWS, Travel Talk

We know our business readers like to talk about high quality travel, with great service and value, so we are launching a regular ‘Travel Talk’ section to explore news, ideas, inspiration and reviews from the world of cruising, holidays and hotels ich kann...

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