Bizarre Complaint: You Just Can’t Please Everyone!

by Ian_Cooper | Oct 23, 2015 | Crazy examples of customer service

Readers of this blog will know I talk endlessly about customer service and going the extra mile to be helpful to customers and clients, but even I have to recognise that sometimes you just can’t please everyone. If you want to hear one of the most bizarre...

Recruitment is part of business development: Can you believe this crazy but true story? Enjoy!

by Ian_Cooper | Apr 18, 2014 | Business Development Advice And Tips, Crazy examples of customer service

Many years ago, a colleague and I were asked to review the way a major package holiday company employed and recruited their staff. We started by sitting in on the group interview sessions as they recruited a number of ‘Reps’ to look after children on their...

Is this the worst example of sales and customer service ever? I got thrown out of a car showroom trying to buy a car

by Ian_Cooper | Sep 4, 2013 | Crazy examples of customer service

Can you beat this for a crazy but real example of customer service and sales? Picture the scene. After several years of driving the same car that was getting worn out and cranky…a bit like its owner, I decided it was time to change my vehicle. So off I went car...

If you have a business development problem … fix it … don’t talk about it!

by Ian_Cooper | Jul 12, 2013 | Business Development Advice And Tips, Crazy examples of customer service

Don’t build your actions around planning meetings  Putting off fixing an obvious problem, because they couldn’t have a business development meeting for four months will cost this organisation £396,000. Here is a hard and sad fact of corporate business life. The...

Executive Nonsense Speak – The Worst Example I Have Ever Seen

by Ian_Cooper | May 9, 2013 | Crazy examples of customer service

Keep your business planning process simple. You should know that your ability to implement a business development plan will increase in proportion to the simplicity of the plan and its language. Here is the worst example I have ever come across. It was part of an...

Don’t let your administrative process become more important than doing business!

by Ian_Cooper | Oct 30, 2012 | Business Development Advice And Tips, Crazy examples of customer service

Remember why you are in business. I recently took a phone call from conference manager of a major hotel chain… a brand name that everyone in the world would recognise. This manager wanted me to complete an administrative form relating to how I would pay for an event...